This page sets out the licensing, regulatory, and compliance information applicable to the online casino services offered at max-casino-nz.com. Max Casino is committed to operating with full legal transparency and to maintaining the trust of its players in New Zealand and all other permitted jurisdictions. The information below is provided in accordance with applicable regulatory requirements and is kept up to date to reflect the current legal status of the operator.
1. Operator Details
Legal entity name: Max Casino N.V.
Registration number: 163777
Country of incorporation: Curaçao
Registered address: Zuikertuintjeweg z/n (Zuikertuin Tower), Willemstad, Curaçao
Max Casino N.V. is a company duly incorporated under the laws of Curaçao and is legally authorised to provide remote gambling services to eligible players in permitted territories, including New Zealand.
2. Gambling Licence
Licence number: OGL/2024/1093/0776
Licence type: Online Gambling Licence
Issuing authority: Curaçao Gaming Control Board (GCB)
Licence status: Active
The licence issued by the Curaçao Gaming Control Board authorises Max Casino N.V. to conduct online gambling operations, including casino games, slots, live dealer services, and related gaming products. The Curaçao Gaming Control Board operates under the National Ordinance on Offshore Games of Hazard (P.B. 1993, no. 63) and its subsequent amendments, including the regulatory reform framework introduced in 2023.
Players may verify the licence status of Max Casino N.V. directly through the official Curaçao Gaming Control Board registry.
3. Territorial Scope and Service Availability
The services provided by Max Casino N.V. are available to residents and visitors of New Zealand and other jurisdictions not subject to a specific exclusion under the operator’s terms and conditions. The operator does not accept registrations or wagers from individuals located in jurisdictions where online gambling is prohibited by local law.
It is the sole responsibility of each player to verify that access to and use of the services offered at max-casino-nz.com is lawful in their jurisdiction of residence prior to registering an account or placing any wager. Max Casino N.V. does not represent that the services are appropriate or available for use in any jurisdiction other than those it expressly supports.
4. Age Restriction and Eligibility
Access to the services provided by Max Casino N.V. is strictly restricted to individuals who are 18 years of age or older. Registration by, or provision of services to, any individual under the age of 18 is prohibited in all circumstances, regardless of the legal gambling age in the player’s country of residence.
The operator applies the following eligibility requirements:
- The player must be at least 18 years of age at the time of registration.
- The player must not be a resident of a restricted or excluded jurisdiction.
- The player must not be acting on behalf of a third party.
- The player must have the legal capacity to enter into binding agreements under the laws of their jurisdiction.
Max Casino N.V. reserves the right to request age verification documentation at any point during the account lifecycle and to suspend or close accounts where age eligibility cannot be confirmed to the operator’s satisfaction.
5. Anti-Money Laundering and Know Your Customer Policy
5.1 Regulatory Framework
Max Casino N.V. maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme in accordance with the requirements of the Curaçao Gaming Control Board and applicable international standards, including the recommendations of the Financial Action Task Force (FATF).
5.2 KYC Verification Procedures
All players are required to complete identity verification before withdrawals are processed and at such other times as the operator reasonably determines to be necessary. The KYC process may include, but is not limited to, the following:
- Submission of a valid government-issued photographic identification document (such as a passport, national identity card, or driver’s licence).
- Proof of residential address issued within the preceding three months (such as a utility bill or bank statement).
- Verification of the payment method used for deposits and withdrawals.
- Source of funds documentation where the operator reasonably determines this to be necessary.
- Enhanced due diligence measures for higher-risk accounts or transactions.
Accounts for which the required documentation is not provided within a reasonable timeframe may be suspended and pending withdrawals may be placed on hold pending completion of the verification process.
5.3 Transaction Monitoring and Reporting
Max Casino N.V. monitors all financial transactions on its platform for indicators of money laundering, terrorist financing, or other financial crime. Where reasonable grounds exist to suspect that a transaction or account activity is connected to criminal conduct, the operator will file a suspicious transaction report with the relevant authorities as required by applicable law and will cooperate fully with any resulting investigation.
6. Data Protection and Privacy
Max Casino N.V. collects, processes, stores, and transfers personal data in accordance with its Privacy Policy and applicable data protection legislation. The operator implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.
Key data protection principles applied by the operator include:
- Lawfulness, fairness, and transparency: Personal data is processed only where a lawful basis exists and players are informed of how their data is used.
- Purpose limitation: Personal data is collected for specified, explicit, and legitimate purposes and is not processed in a manner incompatible with those purposes.
- Data minimisation: Only personal data that is necessary for the relevant purpose is collected and retained.
- Accuracy: Reasonable steps are taken to ensure that personal data held is accurate and kept up to date.
- Storage limitation: Personal data is retained only for as long as is necessary for the purposes for which it was collected, subject to applicable legal retention obligations.
- Security: Appropriate technical safeguards, including SSL encryption, are applied to protect personal data during transmission and storage.
Players may exercise their data subject rights, including the right to access, rectification, erasure, and objection to processing, by submitting a written request to the operator’s designated data protection contact. Full details of the operator’s data handling practices are set out in the Privacy Policy available on this website.
7. Responsible Gambling
7.1 Commitment to Player Protection
Max Casino N.V. is committed to promoting responsible gambling and to minimising the risk of gambling-related harm to its players. The operator recognises that gambling can become harmful for some individuals and maintains a range of tools and resources to support player welfare.
7.2 Player-Controlled Limits and Tools
Registered players may at any time request the application of the following responsible gambling measures through their account settings or by contacting customer support:
- Deposit limits: Daily, weekly, or monthly limits on the total amount that may be deposited into the account.
- Wager limits: Restrictions on the total amount that may be wagered within a defined period.
- Loss limits: Caps on the maximum net loss permitted within a defined period.
- Session time limits: Restrictions on the duration of individual playing sessions.
- Reality checks: Periodic notifications informing the player of the duration of their current session.
- Self-exclusion: Temporary or indefinite exclusion from the platform, during which the account is suspended and no marketing communications are sent.
- Account cooling-off period: A short-term break from gambling activity.
Any request to decrease an existing limit takes effect immediately. Requests to increase a limit or lift a self-exclusion are subject to a mandatory cooling-off period in accordance with the operator’s Responsible Gambling Policy.
7.3 External Support Resources
Players who are concerned about their gambling behaviour or that of someone close to them are encouraged to seek assistance from independent support organisations. The following services are available to residents of New Zealand:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline (New Zealand): 0800 654 655 (available 24 hours, 7 days a week)
- Gamblers Anonymous New Zealand: www.gamblersanonymous.org.nz
8. Dispute Resolution
8.1 Internal Complaints Procedure
Players who have a complaint relating to the services provided by Max Casino N.V. are encouraged to contact the operator’s customer support team in the first instance. All complaints are acknowledged and investigated in a timely manner in accordance with the operator’s internal complaints handling procedure. Players will be informed of the outcome of any investigation and the reasons for the decision reached.
Complaints may be submitted by the following methods:
- Email: via the contact address set out on the Contact Us page of this website.
- Live chat: through the support function available on the platform.
The operator aims to resolve all complaints within 10 business days of receipt. Where a complaint requires additional investigation, the player will be informed of the expected timeframe for resolution.
8.2 Escalation and External Dispute Resolution
Where a player is not satisfied with the outcome of the operator’s internal complaints process, the matter may be escalated to the Curaçao Gaming Control Board for independent review. The GCB provides a formal dispute resolution mechanism available to players of licensed operators.
Information on how to submit a complaint to the Curaçao Gaming Control Board is available at the official GCB website. Players are advised to retain all relevant documentation, including correspondence with the operator, transaction records, and account history, in support of any escalated complaint.
9. Currency and Regulatory Updates
Max Casino N.V. endeavours to ensure that the information set out on this page accurately reflects the current legal and regulatory status of its operations. In the event of any material change to the operator’s licence, legal structure, or applicable regulatory framework, this page will be updated accordingly. Players are encouraged to review this page periodically.
For any queries regarding the content of this page, players may contact the operator’s compliance team via the contact details provided on this website.