Privacy Policy

Who We Are and How to Reach Us

Max Casino operates this website at https://max-casino-nz.com/ and is the data controller responsible for the personal information collected through the platform. Our registered office is located at Level 2, 41 Shortland Street, Auckland, New Zealand. If you have any questions about how your information is handled, you can contact our team directly:

• Email: support@max-casino-nz.com
• Phone: +64 9 366 1194
• Post: Level 2, 41 Shortland Street, Auckland, New Zealand
• Office hours: Monday to Saturday, 9AM to 6PM

This Privacy Policy sets out in plain terms what personal information Max Casino collects, why it is collected, how it is used and stored, and the rights available to you as a New Zealand resident. It applies to all users of our website, mobile application, and any related services offered under the Max Casino brand.

Our Legal Framework

Max Casino handles personal information in accordance with the Privacy Act 2020 (New Zealand), which replaced the earlier 1993 legislation and brought New Zealand’s privacy standards closer in line with international best practice. The Act establishes thirteen Information Privacy Principles (IPPs) that govern how agencies collect, store, use, and disclose personal information about individuals.

In addition to the Privacy Act 2020, Max Casino operates with regard to the following legislation where applicable:

• The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), which requires us to verify customer identity and retain certain records
• The Gambling Act 2003, which governs responsible gambling obligations and age verification
• The Electronic Transactions Act 2002, which recognises electronic consent and communications
• The Consumer Guarantees Act 1993 and Fair Trading Act 1986, insofar as they relate to our obligations to players

Where any conflict arises between this Privacy Policy and applicable New Zealand law, the law prevails.

What Information We Collect

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you provide information to us. This may include:

• Full legal name
• Date of birth (required to verify you are 18 or older, as required under New Zealand gambling law)
• Residential address
• Email address and phone number
• Payment details, including card numbers, bank account information, or details related to digital wallets
• Government-issued identification documents, such as a New Zealand driver licence or passport (collected as part of our AML/CFT obligations)
• Source of funds documentation where required by our compliance obligations
• Any information you provide when contacting us through the Contact Us form, by email, or by phone

Information Collected Automatically

When you use our website or mobile application, certain technical data is collected automatically. This includes:

• IP address and approximate geographic location derived from it
• Browser type and version, operating system, and device identifiers
• Pages visited, time spent on each page, and navigation paths
• Game session data, including games played, bet amounts, and session duration
• Login times and frequency of access
• Referral URLs and traffic source information

Information from Third Parties

We may receive information about you from third parties in the following circumstances:

• From identity verification and age verification service providers we use to meet our obligations under the AML/CFT Act and the Gambling Act 2003
• From payment processors confirming transaction status
• From fraud prevention agencies and sanctions screening databases
• From publicly available sources where relevant to compliance checks

Why We Collect and Use Your Information

Max Casino does not collect personal information for the sake of it. Each category of data we hold serves a specific purpose, and we do not use your information beyond what is described here without seeking fresh consent.

Account Registration and Service Delivery

We need your name, date of birth, contact details, and address in order to create and maintain your player account, provide access to our games and promotions, process deposits and withdrawals, and communicate with you about your account. Without this information, we cannot offer you a functional service.

Legal and Regulatory Compliance

A significant portion of the information we collect is required by law. Under the AML/CFT Act 2009, we are obliged to verify the identity of customers, monitor transactions for suspicious activity, and report certain transactions to the New Zealand Police Financial Intelligence Unit. Under the Gambling Act 2003, we are required to take reasonable steps to prevent problem gambling, which includes monitoring play patterns and maintaining self-exclusion records. Failure to comply with these obligations would be a breach of New Zealand law, so these processing activities are not optional.

Responsible Gambling

We use account and gameplay data to identify signs of gambling-related harm. This includes monitoring deposit frequency, session length, and changes in betting behaviour. If our systems flag a concern, a member of our team may reach out to you. This is not about restricting your enjoyment; it is about meeting our duty of care as a gambling operator under New Zealand law and industry standards.

Fraud Prevention and Security

We use technical data, transaction history, and identity verification outcomes to detect and prevent fraudulent activity, money laundering, and abuse of our bonus system. This protects both Max Casino and legitimate players.

Marketing and Promotions

If you have opted in to marketing communications, we may use your email address and on-site behaviour to send you information about promotions, new games, and special offers relevant to your preferences. You can withdraw this consent at any time through your account settings or by contacting us directly. We do not sell your contact details to third-party marketers.

Improving Our Platform

Aggregated and anonymised data about how players navigate and use the site helps us identify technical issues, improve game performance, and make the platform easier to use. This data does not identify you as an individual.

Legal Bases for Processing

In practical terms, we process your personal information on the following grounds:

• Contractual necessity: processing required to deliver the services you signed up for
• Legal obligation: processing required to comply with the AML/CFT Act, the Gambling Act 2003, tax legislation, and other applicable New Zealand law
• Legitimate interests: fraud prevention, platform security, and product improvement, where these interests do not override your rights
• Consent: marketing communications, where you have opted in, and any optional data collection beyond what is strictly necessary

Cookies and Tracking Technologies

Max Casino uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device when you visit a site. We use them for the following purposes:

• Essential cookies: required for the website to function, including keeping you logged in and remembering your session preferences. These cannot be switched off without breaking the site.
• Analytics cookies: used to understand how visitors use the site, which pages are popular, and where technical errors occur. This data is aggregated and does not identify individual users.
• Performance cookies: used to improve load times and optimise game delivery.
• Marketing cookies: used to show you relevant promotions within the site and, where applicable, on third-party platforms you visit. These are only active if you have given your consent.

You can manage your cookie preferences through our Cookie Policy settings or through your browser settings. Note that disabling essential cookies will affect how the site functions. For full details, please read our Cookie Policy.

Sharing Your Information

Max Casino does not sell, rent, or trade your personal information. We share it only in the circumstances described below, and only to the extent necessary.

Service Providers

We work with third-party companies that help us operate the platform. These include payment processors, identity verification providers, fraud screening services, cloud hosting providers, and customer support tools. These providers process your data strictly on our instructions and under contractual obligations that require them to keep it confidential and secure.

Regulatory and Law Enforcement Bodies

We are required by New Zealand law to disclose certain information to regulatory and law enforcement authorities without notice to you. This includes mandatory reporting under the AML/CFT Act to the New Zealand Police Financial Intelligence Unit (NZPFIU) where a transaction meets the threshold for reporting or is otherwise suspicious. We also comply with court orders, warrants, or other lawful demands from New Zealand authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new entity. We would notify affected users before any such transfer occurs and explain the implications for their data.

With Your Consent

We may share your information with other parties where you have specifically asked us to or consented to this.

International Data Transfers

Some of our service providers are based outside New Zealand. When your personal information is transferred to a country that does not have equivalent privacy protections to those in New Zealand, we take steps to ensure it remains protected. This typically means requiring our overseas providers to enter into contractual arrangements that impose obligations consistent with the Privacy Act 2020 and the relevant Information Privacy Principles. We do not transfer your information overseas unless we have satisfied ourselves that adequate safeguards are in place.

How Long We Keep Your Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. In practice, this means:

• Account information is retained for the duration of your account and for a period of at least seven years after account closure, as required under AML/CFT obligations
• Transaction records are retained for a minimum of five years from the date of the transaction, as required under the AML/CFT Act
• Identity verification documents are retained for the period required by law, typically five years following the end of the customer relationship
• Marketing consent records are retained for as long as they are relevant to any future consent dispute
• Customer support correspondence is retained for three years unless there is a specific reason to retain it longer

When information is no longer required and no legal retention obligation applies, we securely delete or anonymise it.

How We Protect Your Information

Max Casino takes data security seriously. We apply technical and organisational measures appropriate to the nature of the information we hold and the risks involved in processing it. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including payment details and identity documents
• Access controls ensuring that staff can only access personal information relevant to their role
• Regular security assessments and penetration testing of our platform
• Incident response procedures in the event of a data breach

Under the Privacy Act 2020, we are required to notify the Office of the Privacy Commissioner (OPC) and affected individuals if a privacy breach occurs that is likely to cause serious harm. We take this obligation seriously and have internal procedures in place to identify, investigate, and report breaches promptly.

Your Rights Under the Privacy Act 2020

As someone whose personal information we hold, you have a number of rights under New Zealand law. These are not just formalities; we are required to respond to them within a reasonable timeframe.

Right to Access

You have the right to ask us what personal information we hold about you and to receive a copy of it. We will provide this within twenty working days of receiving a valid request, unless an exception under the Privacy Act applies. There is no charge for a standard access request.

Right to Correction

If the information we hold about you is incorrect, incomplete, or misleading, you have the right to ask us to correct it. If we disagree with your correction request, we will tell you why and note your request on the relevant record.

Right to Complain

If you believe Max Casino has breached the Privacy Act 2020 in the way it has handled your personal information, you can make a complaint to us in the first instance. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner at www.privacy.org.nz.

Right to Withdraw Consent

Where we process your information based on your consent, such as for marketing communications, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before the withdrawal.

Opt-Out of Direct Marketing

You can unsubscribe from marketing emails at any time using the unsubscribe link in any email we send you, or by contacting our support team. Following a valid opt-out request, we will remove you from active marketing lists within five business days.

To exercise any of these rights, contact us at support@max-casino-nz.com or in writing to Level 2, 41 Shortland Street, Auckland, New Zealand. We may need to verify your identity before processing your request.

Children and Age Verification

Max Casino does not knowingly collect personal information from anyone under the age of 18. Under the Gambling Act 2003, it is an offence for a person under 18 to gamble, and it is an offence to allow a person under 18 to gamble. We take this seriously. All new accounts are subject to age verification checks, and we may ask for additional documentation where our initial checks are inconclusive.

If we discover that we have inadvertently collected personal information from a person under 18, we will close the account, return any deposits, void any winnings, and delete the associated personal data as promptly as practicable, subject to any legal obligations that require us to retain certain records.

Responsible Gambling and Privacy

Max Casino operates a voluntary self-exclusion register. If you request self-exclusion, we retain your details on our exclusion list in order to enforce the exclusion. This is a lawful use of your personal information under the Gambling Act 2003 and is in your best interests. We do not use self-exclusion data for any marketing purpose.

We also use gameplay data to support our responsible gambling obligations. If our monitoring systems identify patterns consistent with problem gambling, a member of our support team may contact you. This is a lawful exercise of our duties under New Zealand gambling law. You can contact our responsible gambling team at any time at support@max-casino-nz.com or by calling +64 9 366 1194.

Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to max-casino-nz.com and does not cover what happens to your information on sites we do not own or control. We recommend reading the privacy policy of any external site you visit.

Changes to This Policy

Max Casino may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable New Zealand law. When we make material changes, we will notify registered account holders by email and display a notice on the website. Continued use of the platform after notification constitutes acceptance of the updated policy. If you do not accept the changes, you should stop using the service and may close your account.

Contact and Complaints

For any privacy-related questions, access requests, correction requests, or complaints, you can reach our team through any of the following:

• Email: support@max-casino-nz.com
• Phone: +64 9 366 1194
• Post: Level 2, 41 Shortland Street, Auckland, New Zealand
• Online form: https://max-casino-nz.com/contact-us/

If you are not satisfied with how we handle your complaint, you have the right to refer the matter to the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz or by calling 0800 803 909.