1. About Max Casino
Max Casino is operated by a licensed online gaming company and is accessible to players in New Zealand via max-casino-nz.com. Our registered correspondence address is Level 2, 41 Shortland Street, Auckland, New Zealand. For any account or service enquiries, you can reach us at support@max-casino-nz.com or by calling +64 9 366 1194 during business hours, Monday to Saturday, 9AM to 6PM.
These Terms and Conditions govern the relationship between Max Casino and every person who registers an account, accesses the platform, or makes use of any service offered through the website. By completing registration, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, you must not use the platform.
2. Eligibility and Account Registration
2.1 Age Requirement
Access to Max Casino is strictly limited to persons who are 18 years of age or older. This requirement is absolute and non-negotiable. New Zealand law prohibits gambling by minors, and Max Casino takes this obligation seriously. We carry out age verification checks as part of the registration process and reserve the right to request supporting documentation at any time. Any account found to have been opened by a person under 18 will be closed immediately, and any funds held in that account will be handled in accordance with applicable law.
2.2 Residency and Jurisdiction
You are solely responsible for ensuring that online gambling is lawful in your jurisdiction before registering or placing any wager. Max Casino accepts players from New Zealand and targets this platform specifically at the New Zealand market. Players accessing the site from jurisdictions where online gambling is prohibited do so at their own risk and are not entitled to make any claim against Max Casino in connection with their use of the service.
2.3 One Account Per Person
Each player may hold only one active account. Creating duplicate or multiple accounts, whether in your own name or using another person’s details, is prohibited. Where duplicate accounts are identified, Max Casino reserves the right to close all related accounts, forfeit any bonus balances, and retain any winnings generated through the use of more than one account. If you have forgotten your login credentials, please contact our support team rather than registering a new account.
2.4 Accuracy of Information
You must provide truthful, accurate, and current information when registering. This includes your full legal name, date of birth, residential address, and valid contact details. Max Casino may request that you verify your identity and address at any point, including before processing a withdrawal. Providing false information is grounds for immediate account closure and forfeiture of funds.
3. Identity Verification (KYC)
In keeping with New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), Max Casino is required to verify the identity of its players. This process, commonly referred to as Know Your Customer or KYC, may require you to submit one or more of the following:
- A copy of a government-issued photo ID (New Zealand passport or driver licence)
- Proof of residential address dated within the last three months (utility bill, bank statement, or similar)
- Proof of the payment method used (e.g. a photo of your bank card or screenshot of your e-wallet account)
- Source of funds documentation where deposits or withdrawals exceed relevant thresholds
Withdrawals will not be processed until verification has been completed to our satisfaction. Max Casino reserves the right to pause or suspend account activity pending the outcome of any verification review. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.
4. Deposits and Withdrawals
4.1 Deposits
Deposits can be made using the payment methods listed on the Max Casino banking page, which currently include Visa, Mastercard, Apple Pay, and other options available at checkout. All deposits must be made from a payment method held in your own name. Third-party deposits are not permitted under any circumstances.
Minimum and maximum deposit limits apply and are displayed at the point of transaction. Max Casino processes deposits promptly, though the time funds take to appear in your account may vary depending on your chosen payment method and your bank or provider’s processing times.
4.2 Withdrawals
Withdrawal requests are processed to the same payment method used for your deposit where possible, in line with standard anti-money-laundering practice. Withdrawals to a different method may be permitted at Max Casino’s discretion following full identity verification.
Processing times vary by method. Requests are reviewed within one to three business days, after which your bank or provider’s own processing time applies. Max Casino does not charge fees for standard withdrawals, though your financial institution may apply its own charges.
Max Casino reserves the right to carry out additional checks before approving any withdrawal, including requests for documentation. Withdrawals will not be approved where a player’s account is under review or where there is a suspicion of fraudulent activity.
4.3 Currency
All accounts for New Zealand players are denominated in New Zealand Dollars (NZD). If a deposit is made in a different currency, conversion will take place at the prevailing exchange rate, which may include a margin applied by your payment provider.
5. Bonuses and Promotions
5.1 Welcome Pack
New players may be eligible for the Max Casino Welcome Pack, which includes up to NZ$1,200 in bonus funds plus 120 Free Spins spread across the first three qualifying deposits. The specific breakdown of each deposit bonus and the free spins allocation is set out on the promotions page. Bonus terms, including minimum deposit amounts and wagering requirements, apply and must be met before any bonus-derived winnings can be withdrawn.
5.2 General Bonus Terms
All bonuses and promotions offered by Max Casino are subject to the following general conditions unless otherwise stated in the specific promotion terms:
- Bonuses are available to one player per household, device, and IP address
- Wagering requirements must be completed within the timeframe stated for each bonus
- Max Casino reserves the right to determine which games contribute to wagering requirements, and at what percentage
- Free spins winnings may be subject to a maximum cashout cap as stated in individual promotion terms
- Bonuses cannot be transferred, exchanged for cash, or combined with other promotions unless explicitly stated
- Max Casino reserves the right to amend, suspend, or discontinue any promotion at any time
- Where bonus abuse or misuse is suspected, Max Casino reserves the right to void the bonus and any associated winnings
5.3 Wagering Requirements
Before a bonus balance or any winnings derived from bonus funds can be withdrawn, the applicable wagering requirement must be satisfied in full. Wagering requirements are detailed in the terms of each individual offer. It is your responsibility to review these before claiming any bonus. If a withdrawal is requested before wagering requirements have been met, the bonus and any related winnings will be forfeited.
6. Responsible Gambling
Max Casino is committed to supporting responsible gambling practices. We recognise that for some people, gambling can become problematic, and we take our duty of care to players seriously.
6.1 Player Tools
The following tools are available to all registered players and can be activated by contacting our support team or accessing your account settings:
- Deposit limits – set daily, weekly, or monthly caps on the amount you can deposit
- Session time limits – restrict the length of individual gambling sessions
- Reality checks – receive regular notifications showing how long you have been playing
- Cool-off periods – take a short break from gambling for a defined number of days
- Self-exclusion – request a temporary or permanent exclusion from Max Casino
6.2 Self-Exclusion
If you feel that your gambling is no longer within your control, you can request self-exclusion at any time by contacting our support team at support@max-casino-nz.com or by calling +64 9 366 1194. Self-exclusion takes effect as quickly as practically possible once confirmed. During a self-exclusion period, you will not be permitted to access your account, and Max Casino will take reasonable steps to prevent marketing communications from being sent to you.
6.3 External Support
If you need help beyond what Max Casino can provide, we encourage you to reach out to one of the following New Zealand-based services:
- Problem Gambling Foundation of New Zealand – 0800 664 262 (free, available 24/7)
- Gambling Helpline – 0800 654 655 (free, available 24/7)
- Lifeline – 0800 543 354 (if gambling is affecting your mental health)
6.4 Underage Gambling Prevention
If you share a device with children or young people, we strongly recommend installing parental control or filtering software to prevent access to gambling sites. Max Casino will never knowingly allow a person under 18 to open or operate an account.
7. Fair Play and Prohibited Conduct
Max Casino operates on the principle of fair and honest play. The following conduct is strictly prohibited and may result in account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities:
- Using software, bots, scripts, or other automated tools to gain an unfair advantage
- Collusion with other players or casino staff
- Attempting to exploit errors, glitches, or loopholes in the software or games
- Any form of fraud, including chargebacks, use of stolen payment details, or identity theft
- Opening an account on behalf of another person
- Placing bets that do not reflect genuine play (i.e. bonus farming or low-risk hedging to meet wagering requirements)
- Making deposits using funds that are the proceeds of any illegal activity
Max Casino’s decision in matters relating to fair play and prohibited conduct is final.
8. Game Rules and Software
All games available at Max Casino are supplied by reputable third-party software providers. Each game operates according to its own rules, which are accessible from within the game interface. Max Casino is not responsible for errors attributable to a software provider, though we will take reasonable steps to investigate and resolve any reported issue.
In the event of a technical fault or communication failure during gameplay, any bets that cannot be confirmed as having been placed and accepted may be voided. Winnings arising from a software malfunction or game error will not be paid out. Max Casino will endeavour to resolve any dispute involving game malfunctions fairly and transparently.
9. Intellectual Property
All content on the Max Casino website, including but not limited to the logo, game graphics, text, software, and design elements, is the property of Max Casino or its licensors and is protected by applicable intellectual property laws. You are not permitted to copy, reproduce, distribute, or use any content from this site for commercial purposes without prior written consent.
10. Privacy and Data Protection
Max Casino collects and processes your personal data in accordance with our Privacy Policy, which is available on the website. By registering an account, you consent to the collection and processing of your data as described in that document. Your data may be shared with third parties where required by law, including for AML/CFT compliance purposes, or where necessary to provide our services (such as payment processing and identity verification). We will never sell your personal information to third parties for marketing purposes.
Max Casino takes the security of your data seriously and employs appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure.
11. Account Closure and Termination
11.1 Closure by the Player
You may close your Max Casino account at any time by contacting our support team. Before your account is closed, you are responsible for withdrawing any remaining real-money balance. Bonus funds are forfeited upon account closure unless they have already been converted to a withdrawable balance through completed wagering.
11.2 Closure by Max Casino
Max Casino reserves the right to suspend or permanently close any account at its discretion, including where:
- A player has breached these Terms and Conditions
- Fraudulent, abusive, or illegal activity is suspected
- A player’s account cannot be verified to our satisfaction
- A player has self-excluded or requested account closure previously and attempted to re-register
- Max Casino is required to do so by law or a regulatory authority
Where an account is closed due to a breach of these terms, Max Casino reserves the right to withhold any funds held in the account pending investigation.
12. Limitation of Liability
Max Casino provides its services on an “as is” and “as available” basis. While we take all reasonable steps to ensure the platform operates reliably, we cannot guarantee uninterrupted or error-free access. To the fullest extent permitted by New Zealand law, Max Casino excludes liability for:
- Loss of profits, winnings, or revenue arising from technical issues or service interruptions
- Loss or corruption of data
- Indirect or consequential losses of any kind
- Actions or omissions of third-party payment providers or software suppliers
Nothing in these terms limits Max Casino’s liability for death or personal injury arising from its own negligence, or for any other liability that cannot lawfully be excluded under New Zealand consumer protection law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where applicable.
13. Complaints and Dispute Resolution
If you have a complaint about any aspect of Max Casino’s service, we ask that you contact us in the first instance using one of the following methods:
- Email: support@max-casino-nz.com
- Phone: +64 9 366 1194 (Monday to Saturday, 9AM to 6PM)
- Post: Level 2, 41 Shortland Street, Auckland, New Zealand
We aim to acknowledge all complaints within 48 hours and to provide a substantive response within five business days. Complex matters may take longer to resolve, and we will keep you informed of progress throughout the process.
If you are not satisfied with the outcome of your complaint after following our internal process, you may be entitled to seek further recourse through an independent dispute resolution body or relevant New Zealand regulatory authority, depending on the nature of your complaint.
14. Changes to These Terms
Max Casino reserves the right to amend these Terms and Conditions at any time. Where changes are material, we will make reasonable efforts to notify registered players in advance, either by email or by displaying a prominent notice on the website. Continued use of the platform following any change constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically.
15. Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from your use of Max Casino that cannot be resolved through our complaints process shall be subject to the non-exclusive jurisdiction of the courts of New Zealand. Where you are accessing the platform from outside New Zealand, local laws may also apply, and it is your responsibility to ensure compliance with the laws of your own jurisdiction.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable under New Zealand law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from the remaining terms. The validity and enforceability of all remaining provisions shall not be affected.
17. Contact Us
For questions, concerns, or assistance with any matter covered in these Terms and Conditions, please get in touch with the Max Casino team:
- Email: support@max-casino-nz.com
- Phone: +64 9 366 1194
- Address: Level 2, 41 Shortland Street, Auckland, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM